I recently purchased a 12″ carbon steel pan and have had nothing but problems with it. Food sticks to it. And now I feel like I have had to scrub it so much to take the food off that the pan is ruined. I posted on this website before and never heard back from anyone. I would greatly appreciate an email with some advice or a phone number where I can get some help.
Carlos Pego
September 7, 2016 - 10:50 pm
I recently purchased a 12″ carbon steel pan and have had nothing but problems with it. Food sticks to it. And now I feel like I have had to scrub it so much to take the food off that the pan is ruined. I posted on this website before and never heard back from anyone. I would greatly appreciate an email with some advice or a phone number where I can get some help.
arnoldtnn
September 7, 2016 - 11:56 pm
. Dear Carlos, we are sorry to read about your problems, but please note that a Lotus Rock pan does have non-stick properties, they are just different to those that are commonly used in most other non-stick pans, such as with a PTFE coating. For some useful information about this, please read the following posts:
http://lotusrock.com/lotus-rock-non-stick-maintenance/
http://lotusrock.com/a-hotter-pan-equals-less-sticking/
http://lotusrock.com/lotus-rock-pre-heating/
http://lotusrock.com/lotus-rock-non-stick-renewal/
http://lotusrock.com/lotus-rock-is-pfoa-ptfe-free/